20-50% deposit is due in order to initiate any printing or design project with Rural Rooster. The remaining balance is due at the date that the product or file is approved, used, picked-up, or delivered. Payment is due even if a formal invoice is not supplied to the client so long as a quote amount or amount due request is made through a verbal, written, paypal, or email request. Net terms may be arranged in special circumstances.
We typically work with tax-exempt parties, but additional taxes may be applied to quoted amounts. W-9 available upon request. Rural Rooster's production turn-around time formally begins when deposit is received, finalized art or proof is received and approved, and all other details (including garment sizes, colors, etc.) are received and finalized.
We reserve the right to change quoted payment amounts due in cases where project details change or are unclear relative to initial quote date. Changes to a project may be at the request of the client or from a change in production circumstances.
Rejected art and design comps are still subject to labor and time quotes for due payment. 100% payment is due upfront for jobs placed through ruralroosterprinting.com. Delinquent balances past 30 days of receipt/delivery may be sent immediately to a collection agency.
Please call 512-420-8558 or email us immediately with any discrepancies or damages. Damages or discrepancies are not accepted after 7 days from receipt/delivery of order. If the problem with a final product is related to our production quality control or mistake, a reprint, full or particle refund, or credit may be available within 7 days of the project's receipt/delivery. After 7 days from receipt/delivery, Rural Rooster reserves the right to deny refund requests for any reason. If the products are delivered on time and are prepared as approved and discussed with the client, we reserve the right to offer no refunds even within the first 7 days after receipt/delivery. In the case that a design, file, or product is used after we complete production, Rural Rooster considers the client as acknowledging that the product is satisfactory and we reserve the right to waive any refund or discount.
When Rural Rooster is required to alter, recreate, or correct supplied art, art proofs are available upon request. If no proof is requested, however, art is considered approved and Rural Rooster is not held claim to mistakes in the final art. We are not responsible for manufacture defects on 3rd party goods.
All terms subject to change at any time. Special circumstances may require special terms and agreements.
Ultimately we do want to right any wrongs and keep you happy. We are understanding and will try to work with you on any issues within reason. Cheers.